dining hall

A look inside ECU's West End Dining Hall.

East Carolina University’s Office of the Vice Chancellor for Student Affairs announced on April 3 in an emailed statement that students will receive refunds for meal plans and on-campus housing costs for the duration of the spring 2020 semester.

The email stated that students who paid fees to live in a residence hall will receive credit to their student account by May 7 and students that purchased a dining plan will have the remainder of money left over refunded by May 7.

“The safety and welfare of our campus is our top priority.. Today we provide an update on housing and dining refunds which we know has been a concern for many of you, We appreciate your patience and understanding while ECU has worked closely with the UNC System Office and other UNC System institutions to resolve this issue,” the statement said.

The statement went on to further explain the changes to each program. It said that students will receive credits for dining plans and housing costs that were unused starting on March 26. This is the date the University of North Carolina System and ECU closed residence halls to students, as mentioned by the statement.

ECU will deduct charges on each student’s account from the refund amount owed to that student and that final amount will be what is refunded to the student for housing costs, according to the statement.

“Prorated housing credit for students living on-campus will be processed through student accounts. All charges on the students’ accounts will be deducted from the total, and the remaining amount will be refunded to the student,” the statement said.

The statement said that Dining Services refunds for students will correlate to the amount of Pirate Bucks left in a student’s account. Pirate Meals will be converted to bucks, and then added to the total of bucks remaining.

The statement also mentioned that students with a Gold Meal Plan have the opportunity to choose if they want to have the bucks roll over to the following semester, or to have them refunded. Graduating seniors will automatically have their bucks refunded.

“Other fees are not being addressed at this time. If additional guidance is received from the UNC System Office, we will post an update on our Coronavirus Updates page and ECU official social media channels,” the statement said.

The statement concluded that if there are any additional questions about the processes about refunds, students can send an email to COVID19@ecu.edu and use “ECU Housing/Dining Refund Question” in the subject line. The statement ensured that ECU staff will monitor and respond to questions with the most up-to-date information possible.

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